Jmax6 Privacy Policy – Malaysia User Data Protection

1. Introduction & Our Privacy Commitment

Jmax6 takes user privacy very seriously. This Privacy Policy details how we — as the operator of the jmax6 online betting and gaming platform — collect, process, store, and protect your personal information each time you use our services via our website or mobile app.

This policy is guided by international best practices in data protection and reflects our responsibility to every jmax6 member in Malaysia. We believe transparency in data management is the foundation of the trust you place in us, and we will never take that trust lightly.

By registering an account or continuing to use the jmax6 platform, you agree to the terms set out in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.

2. Personal Information We Collect

Jmax6 only collects information that is strictly necessary to operate our services safely and efficiently. The types of information we collect are as follows:

Data Category	Data Examples	Collection Purpose
Identity Information	Full name, date of birth, MyKad / passport number	KYC verification, legal compliance
Contact Information	Email address, phone number	Account communications, notifications
Financial Information	Bank account number, e-wallet information	Deposit and withdrawal processing
Usage Data	Game history, betting records, activity logs	Service improvement, security
Technical Data	IP address, device type, web browser	Security, fraud detection

We do not collect sensitive information such as biometric data (except where identity verification is required by law), health information, or religious beliefs.

3. How We Use Your Personal Data

Every piece of information we collect has a specific and legitimate purpose. jmax6 uses your personal data for the following purposes:

• Account management: Creating, verifying and maintaining your account securely.
• Transaction processing: Processing deposits, withdrawals and all other financial transactions accurately and promptly.
• KYC verification: Meeting legal compliance requirements including player age and identity verification.
• Platform security: Detecting and preventing fraudulent activity, money laundering or unauthorized access to your account.
• Service communications: Sending important notifications related to your account, transactions and security updates.
• Product improvement: Analyzing usage patterns in aggregate (without identifying individuals) to improve the user experience.
• Customer support: Resolving inquiries, complaints or technical issues you encounter.

Jmax6 will not use your data for third-party marketing purposes without your explicit consent. Any marketing communications you receive from us are based on the preferences you have set in your account settings.

4. Information Sharing & Disclosure

Jmax6 does not sell or commercialize your personal data to any party. However, in certain circumstances, we may need to share your information with the following parties:

• Payment processors: Legitimate and licensed payment partners are required to process your financial transactions — they are bound by strict confidentiality agreements.
• Technology providers: Companies supplying the technical infrastructure of our platform, subject to comprehensive data protection agreements.
• Authorities: When required by law, court order, or the relevant regulatory authority.
• Identity verification: Licensed third-party KYC service providers for identity document verification purposes.

5. Data Security & Protection

Your data security is jmax6's top priority. We implement multiple layers of technical and organisational protection to keep your information safe at all times:

• 256-bit SSL encryption for all data transmission between your device and our servers.
• Data-at-rest encryption for all information stored in our databases.
• Two-factor authentication (2FA) is available for all member accounts as an additional security layer.
• Round-the-clock monitoring by our cybersecurity team to detect any suspicious activity.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• Strict internal access controls — only authorised staff may access players' personal data.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, jmax6 will notify you within the timeframe required by applicable law.

6. Cookies & Tracking Technologies

The jmax6 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as session login and security. Cannot be disabled.
• Performance Cookies: Collecting anonymous data on how users interact with the platform for improvement purposes.
• Functional Cookies: Saving your preferences such as language and display settings for your convenience.

You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some sections of the jmax6 platform.

7. Your Rights Regarding Personal Data

As a jmax6 user, you have the following rights regarding your personal data. You may submit requests related to these rights through our customer support team:

8. Data Retention Period

Jmax6 retains your personal data only for as long as necessary for the purposes outlined in this policy, or as required by applicable law. Generally, account and transaction records are kept for a minimum of five years following account closure, in accordance with anti-money laundering (AML) compliance requirements.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be associated with you as an individual.

9. Changes to This Privacy Policy

Jmax6 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. Any significant changes will be communicated to you via in-platform notifications or your registered email.

The latest effective date is always displayed at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us for Privacy Enquiries

If you have any inquiries, concerns or wish to submit a request regarding your personal data, please contact the jmax6 Privacy & Compliance team via:

• Live Chat: Available 24 hours a day, seven days a week, directly within the jmax6 platform.
• Email: privacy@jmax6.org

Our team will endeavor to respond to all privacy-related inquiries within three business days. For more complex requests such as data access or deletion, the response period may take up to 14 business days.